DIRECTIONS

From the North- Take I87 southbound to the end. Take left onto Western Avenue. At the second light take left onto Fuller Road. At first light, take left onto Executive Park Drive. First building on the right is #2. Go to the second floor.

From the South & East- Take I90 West to exit 2, Fuller Road. From the left lane, enter traffic circle. Take the third right off the traffic circle. Stay in left lane and follow signs to Fuller Road South.  Enter second traffic circle. Take second right off the traffic circle and follow signs for 156 South [Fuller Road]. At first traffic light, take a right onto Executive Park Drive. First building on the right is #2. Go to the second floor.

 

APPOINTMENT/BUSINESS HOURS

• Monday  8:15AM to 4:30PM
• Tuesday  8:15AM to 4:00PM
• Wednesday  8:15AM to 4:30PM
• Thursday  8:15AM to 4:00PM
• Friday   8:15AM to 2:30PM
• Earlier morning appointments are available upon request.

 

Note: Holiday Hours may vary – Follow Us on Facebook for updates

 

OFFICE PHONE HOURS

• Monday - Thursday   8:15AM to 12:00PM & 1:00PM to 4:00PM
• Friday     8:15AM to 3:00PM
• Third Thursday of every month  8:15AM to 12:00PM & 1:00PM to 3:00PM
• Answering service will pick-up after normal business hours

 

OTHER WAYS TO CONTACT

Patients may also contact the office via the AD Patient Portal for appointments, prescription refills and general questions. Responses will be received the next business day.

 

SCHEDULING

We try our best to stay on schedule to minimize your office wait time. Because Albany Dermatology provides many types of services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.

Please call us at (518) 482-8631 with any questions or to schedule an appointment.

 

• FOR ESTABLISHED PATIENTS: Every attempt will be made to see you that day if you have pain or experience an emergency.
• FOR NEW PATIENTS: We will do our best to accommodate you as soon as possible but also maintain a waiting list that allows us to offer more immediate substitute appointments whenever a cancellation occurs.

 

COSMETIC & ESTHETIC APPOINTMENTS

• A deposit will be taken for all Cosmetic/Esthetic services at time of scheduling.

 

ARRIVAL

• Please arrive on time for your scheduled appointment
• Upon arrival please go to the front desk
• Please notify us upon arrival if you have had any changes in your address or insurance coverage.
• We will collect your copay at time of check-out

 

LATE, RESCHEDULE OR CANCELLATION

• If you are 15 minutes (or more) late, we may need to reschedule your appointment.
• If you need to cancel or reschedule your appointment, call our office as soon as possible at 518-482-8631.

 

NO SHOW FOR APPOINTMENTS

We do ask that our patients contact our office if they are unable to make their scheduled appointment so that we may open that time for another patient.

• FOR ESTABLISHED PATIENTS: If you have missed three appointments and did not call to cancel these appointments in advance, we cannot schedule another appointment for you. Please call the office to make arrangements for alternate dermatology care.
• FOR NEW PATIENTS: If you have missed two initial appointments and do not call to cancel these appointments in advance, we cannot schedule another appointment for you.
• COSMETIC & ESTHETIC NO SHOW APPOINTMENTS: If patient fails to show up for their appointment without contacting our office within 24 hours of the scheduled appointment, the deposit given at initial scheduling will be forfeited.
• If patient fails to show up for their complementary service, the service will be forfeited.

 

INSURANCE INFORMATION

Albany Dermatology makes every effort to provide you with the finest care and the most convenient financial options. To accomplish this, we work together with you to maximize your insurance reimbursement for covered procedures. If you have any problems or questions, please ask our staff. They are well informed and up to date. They can be reached by phone at (518) 482-8631.

 

Please bring your insurance information and any referrals required by your insurance at the time of your appointment so that we can expedite reimbursement. If you do not have this information, we will reschedule your appointment to a time when the information is available, which avoids the need for full payment at the time of service.

Albany Dermatology is not responsible for obtaining your referral(s) from your doctor(s). If there is a question regarding a referral, please ask us about it when you make your appointment or at the time you arrive.

 

BILLING

We deliver the finest care at the most reasonable cost to our patients; therefore, payment is due at the time service is rendered. If you have questions regarding your account, please contact us at (518) 482-8631. Many times, a simple telephone call will clear any misunderstandings.

 

We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated.

 

PAYMENT, COPAY, DEPOSITS AND FEES

• We accept American Express, Discover, MasterCard, VISA, bank checks, and cash.
• Financing is also available for qualified applicants through CareCredit, which offers special financing and low monthly payment options with no-pre-payment penalties for cosmetic and esthetic services greater than $200.
• Copays are due at the time of service. A $10 surcharge will be added if your copay is not paid at that time.
• A deposit will be taken for Cosmetic/Esthetic services at the time of the appointments. This deposit will be forfeited for any No-Show appointment.
• A $25 fee will be applied for returned checks.

 

PRESCRIPTION REFILLS

• Prescription refills maybe requested by calling our office at 518.482.8631 or through the AD Patient Portal.
• Prescriptions will be called in to your pharmacy within 24 hours. However, since your chart must be reviewed prior to call in, renewals will not be made to pharmacies after hours or on weekends.
• If it has been more than a year since you were last saw Dr. Shoss or another medical provider in our office, you will need to call the office to schedule an appointment.

 

MILITARY DISCOUNT

As thanks to military members and family members for their daily sacrifices to secure our freedom, Albany Dermatology is honored to offer a 20% discount on cosmetic/esthetic services and retail products. Please present a valid United States Uniformed Services Identification and Privilege Card; Active or Reserve Duty Card; or identification such as a VA health care card, VA issued ID Card, state driver’s license with a veteran’s designation, a Veterans Organization Card or discharge paperwork. This offer is valid anytime and may not be combined with other offers. The discount does not apply to gift certificate purchases.

 

GIFT CERTIFICATES

Gift Certificates can be purchased in any denomination during regular business hours. Please stop by or call our office or CLICK HERE to order online.

 

CONVENIENCE

For your convenience Albany Dermatology offers FREE wireless Internet access.

 

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REVISION DATE 1/21/2020

 

 

ADDITIONAL POLICIES / GUIDELINES

Albany Dermatology Website Privacy Policy

Albany Dermatology Promotional Guidelines

 

CONVENIENCE

For your convenience Albany Dermatology offers FREE wireless Internet access.

 

REGISTERED PROGRAMS

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